Your rug can be vacuumed safely using a standard household vacuum cleaner. This should be done every week to ten days. Make sure the vacuum cleaner is on a “minimal suction” feature.

Removing Stains

If any liquid is accidentally dropped on your rug, soak it up immediately with absorbent clean material. Do not rub the residue into your rug but remove it with damp cloth adding “scoops” of cold water and vinegar to the spill area and blotting it until the stain is removed. Do not use harsh detergents, bleach or other chemicals.

Removing Wine

Treat wine and beverage spills with cold water & vinegar.

Removing Sauces

Treat sauces & gravy with wet towel to blot out.

Removing Blood

Remove blood with hydrogen peroxide and a soft tooth brush.

Removing Wax

Put a blotter or brown paper bag over the spot. Put hot iron over the blotter. Wait a few minutes until the wax is absorbed into the blotter. Repeat if necessary. Move the iron constantly and do not let it stay in one place.

Removing Ink

Saturate the spot with hairspray. Allow it to dry. Brush lightly with a solution of water and vinegar.

Removing Glue

Saturate the spot with a cloth soaked in vinegar or alcohol.

Removing Chewing Gum

Press ice cubes against spot. Wait until it becomes brittle and breaks off. Use spot remover to vanish last traces of the spot.


Your rug should be professionally cleaned once every three to five years. This is a specialist job – do not attempt to do it yourself. Please bring your rug in when you need this done and we will arrange for a cleaning and repair specialist to attend to you.

Wear and Damage

Wear & tear should immediately be taken care of; otherwise further damage could result. That would mean a drop in the value of your rug, Prevent your rug from pet abuse. In the case of mildew and moth damage have your rug treated immediately by an expert.